Frequently Asked Questions
Everything you need to know about your Shelly Europe experience.
What are your shipping times within the European Union?
Standard shipping within the EU typically takes 3 to 5 business days. Express shipping options are available at checkout for delivery within 48 hours.
Do your electronics come with a warranty?
Yes, all Shelly Europe products are covered by a standard 24-month manufacturer warranty against defects in materials and workmanship.
What is your return policy for opened electronics?
We offer a 14-day return window. Items must be in their original packaging and in resalable condition. Please note that software-activated devices may be subject to a restocking fee.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and SEPA bank transfers for secure transactions.
Are Shelly Europe products compatible with international voltage standards?
Our products are primarily designed for the European standard of 230V. Please check the specific product technical specifications for dual-voltage compatibility before use.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the courier's tracking portal.