Returns & Exchanges

At Shelly Europe, we stand by the quality of our smart home devices and offer a 30-day return window for all electronics in their original packaging. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for refunds or equipment exchanges.

Return Process

• 1.
  Initiate Your Request

  Log into your Shelly Europe account or visit our support portal to submit a return request with your order number and the reason for the return.

• 2.
  Prepare the Package

  Carefully pack the electronic devices in their original box, ensuring all cables, manuals, and mounting hardware are included to qualify for a full refund.

• 3.
  Ship to Service Center

  Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location across Europe.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, we will process your refund or dispatch your replacement unit within 5-7 business days.